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Knowledge base
General
FAQ
22
Premium Not Detected
Cancel Your Account
How to Add Subtitles
Can I stream a DVD?
Can I stream home movies?
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Getting Started
1
How do I download Videostream?
Common Problems
Common Premium Issues
4
Premium is not detected
Getting Started with Premium
Adding Items to Playlist
Enabling Auto-Subtitles
Common Android Issues
6
Android Phone Won't Connect to Mac
Android Phone Won't Connect to Windows PC
Premium Account Not Detected on Android
Media Library Not Updating on Android
Can I cast files from the app?
View all 6
Buffering Issues
2
General Buffering Issues
It's buffering every 5 minutes!
Firewall/Antivirus Issues
4
Firewall Issue With Linux
Firewall Issues with Mac
Firewall Issues with Ubuntu
Firewall Issues with Windows
Known Bugs
3
No Subtitles for TVs with built in Chromecasts
Firewall Issue with Chromebooks
Chromecast Menu Cut Off
Common Chromecast Issues
1
Chromecast is not in dropdown menu
Common Problems
1
Common Issues (Not sure? Start here!)
2021 Updates
Common Problems/Questions
18
Chromecast Connect/Support/Update Issues
Android Pairing Issue
Gadzooks! (Chrome Already Installed)
Google Play Premium/Authentication Problems
Login Is Broken (Loop)
View all 18
2022 Updates
Common Problems/Questions
0
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