FAQ

Default solution folder, feel free to edit or delete it.

Premium Not Detected
Paid for premium but Videostream isn't showing premium features!? 3 things to try!  Make sure you're logged into chrome with the email ac...
Thu, 14 Jun, 2018 at 10:20 AM
Cancel Your Account
Super sorry to see you go! We'd love to hear your feedback so we can keep making Videostream better. If you paid with Stripe you can cancel your su...
Thu, 14 Jun, 2018 at 10:19 AM
How to Add Subtitles
How to turn on subtitles:  1. Start playing the video 2. In the playback bar you'll see a speech bubble button that brings up the Language Setting...
Mon, 14 May, 2018 at 2:55 PM
Can I stream a DVD?
Super sorry! We don't officially support streaming DVDs because many have DRM (Digital Rights Management) that lock many programs out of being able to ...
Mon, 14 May, 2018 at 1:39 PM
Can I stream home movies?
Sorry! Home videos are really tough for the chromecast to play. They are usually super uncompressed (lots of data per second) and we can't convert them...
Mon, 14 May, 2018 at 1:40 PM
My question isn't answered here!
Send us an email at team@getvideostream.com and we'll help you ASAP.  It'd be great if you can include a log in your email! From the Videostre...
Mon, 14 May, 2018 at 1:42 PM
How much does Videostream cost?
It's free! (No, really).  We do have a Premium version that you can subscribe to! It includes Playlist support Auto-play next episode Auto-loa...
Mon, 14 May, 2018 at 1:46 PM
How can I give you feedback?
We always want to make Videostream better! We have a survey here that you can fill out (it focuses on our social media and how we interact with Videostr...
Mon, 14 May, 2018 at 1:52 PM
Videostream changed! How do I fix it?
You probably downloaded the desktop beta app. You can go back to the Chrome app here: https://chrome.google.com/webstore/detail/videostream-for-google-ch/cn...
Mon, 14 May, 2018 at 3:05 PM
Should I use the Chrome app or the desktop app? Which is better?
We like to think they're both great! The Chrome app was the original Videostream, and is probably what you're used to if you've been using V...
Mon, 14 May, 2018 at 3:12 PM