Common Problems/Questions
Having issues with the connection to your Chromecast? 1. Basic browser tips: go to chrome://flags under Experiments change from default setting to...
Tue, 7 Sep, 2021 at 1:26 PM
Apologies for the the inconvenience! Can you follow these steps for me: Un-pairing all the devices on your phone app Closing all running Chrome and Video...
Tue, 7 Sep, 2021 at 1:33 PM
Apologies! This is a very common issue right now (especially our users using Chrome in languages other than English). You should be able to use it ...
Mon, 4 Jan, 2021 at 9:49 AM
As you purchased on Google Play, you need to simply connect your phone to your PC on the Videostream app (the app needs to be open on both devices so that ...
Mon, 4 Jan, 2021 at 9:49 AM
Some users are experiencing a 'loop', where selecting a Google account to use Videostream with kicks them back to our login page. This is an iss...
Mon, 4 Jan, 2021 at 9:52 AM
See our Reddit post about this very issue: https://www.reddit.com/r/Videostream/comments/4tkx40/stream_from_nas_server/ As well, see the image below ...
Mon, 4 Jan, 2021 at 9:53 AM
Opensubtitles decided to use API for logged in users only - so you need to be subscribed to them. Also, as per their forum, they mentioned that "the AP...
Mon, 4 Jan, 2021 at 9:55 AM
Sorry for this - first, let's try the steps listed at this link: https://videostream.freshdesk.com/support/solutions/articles/5000050849-premium-is-not-...
Mon, 4 Jan, 2021 at 9:57 AM
Sorry! The bugs may be due to the new Chrome/Windows update that we haven't been able to patch yet. Hopefully we can get a fix soon. In the meantime...
Mon, 4 Jan, 2021 at 9:58 AM
Sorry! This is an issue we are aware of and are currently working on a fix for. The current workaround is just to close the chrome window and open a ne...
Tue, 7 Sep, 2021 at 1:27 PM